Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.
This position is a full-time role, 40 hours per week, working a variable schedule that can include days, evenings, nights, and weekends including holidays to support our 24/7 business operations. Additional information will be provided during the interview process.
We offer 2 days onsite for general orientation and total of 2 weeks onsite training. The hours during training will be 8:00 am - 4:30 pm PST from Monday - Friday.
If you are located within 2716 N Tenaya Way, Las Vegas, NV, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
Accepts and directs all incoming calls into computerized PBX system, 95% answered in five rings or less. Acts as physician’s answering service for company. Document all calls with 100% accuracy. Connects personnel to caller as requested with 95% accuracy. Adheres to phone scripting and relays information telephonically with 95% accuracy. Performs critical / emergency tasks according to department policy with 100% accuracy.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of customer service experience with analyzing and solving customer problems 6+ months of experience with working in a call center environment Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications Flexibility to work a full-time variable schedule, on a mixture of days, evenings, overnight and weekends, including holidays to support our 24/7 business operations
Preferred Qualifications:
1+ years of experience with working in a healthcare environment in a call center OR front desk position Knowledge of insurance products
Telecommuting Requirements:
Reside within 2716 N Tenaya Way, Las Vegas, NV Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Oral and written communication skills Ability to demonstrate customer service and friendly telephone etiquette Listening, critical thinking, decision making, telephone, customer service and problem-solving skills
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Nevada Residents Only: The hourly range for this role is $16.00 to $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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