+ Answers incoming calls to the customer service team. - Receives customer inquiries and complaints. - Answers questions and provides information about services. - Clearly and accurately documents issues. - Resolves customer inquiries relating to transportation; communicates resolution to customers. Other duties as assigned. + Experience Preferred: - Up to 2 years of customer service or basic office experience preferred. Skills and Knowledge Required: 2 years customer service or basic office experience preferred - Basic to intermediate computer knowledge/PC experience required - Proven interpersonal skills dealing with the public required - pleasant telephone voice/manner required - Strong verbal communication and listening skills are required. + Must be bilingual, proficient in speaking and understanding English and Spanish. - Ability to communicate well via the written word or verbally - + Must be able to work in a fast-paced environment and exhibit good interpersonal skills with others, at all levels both internal and external - + Must be able to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers - + Must be a team player yet able to work well independently - Must be able to work on various shifts or flexible work schedules - + Must have familiarity of local service area + Starting pay rate $ 20.49 Eligible for benefits after 30 days of employment PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to work shifts or flexible work schedules as needed - + 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities - Work is accomplished in an office or in a cubicle space equipped with a telephone and computer - The work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen - Performs physical activities that require considerable use of the arms and repetitive hand-wrist motion. Limited light lifting, balancing, walking, and stooping required. The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location. + About Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm. Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 2022-21246 Pay Group: WXC Cost Center: 735 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.