It’s not by chance that Challenger is a leading North American freight transportation company. In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

Join our team as a CUSTOMER SERVICE REPRESENTATIVE. Accept the Challenge!

Why Apply?

To be a member of our dynamic Customer Service departmentTo work for an employer who will recognize your ambition and driveCompetitive base salary, plus incentiveHealth, Dental, and Vision plan

Duties Include:

Facilitate customer requests as they pertain to booking orders, tracing shipments, scheduling pick-up and or delivery appointments, directions, billing information and any other customer queriesEnsure that customer specific information is passed on to appropriate partiesMaintain customer database and transmit as requiredAdvise customers at first interaction of deviation from original request and initiate service failure procedure if requiredCapacity management- understand equipment availability and utilization, driver utilization and schedulingMaintain customer profiles and ensure all special requirements are noted in profile and the order

Qualifications:

Minimum 2 years’ experience in a corporate customer serviceExperience in the transportation industry is an assetPost-Secondary Degree or DiplomaCommitment to customer satisfaction and customer focusedHigh level of personal energy and willingness to take the initiative in making improvements and resolving issuesMust be able to work as a team player and have strong collaborative skillsAbility to handle difficult situations with both internal and external customersAbility to work with minimal supervision              Working knowledge of MS Office with excellent keyboarding skillsStrong organization and communication skillsPleasant telephone mannerismWillingness to learn

Hours:

Monday to Friday, 9:00am-6:00pm
www.challenger.com 

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.