It’s not by chance that Challenger is a leading North American freight transportation company. In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company. We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us. Join our team as a CUSTOMER SERVICE REPRESENTATIVE. Accept the Challenge! Why Apply? + To be a member of our dynamic Customer Service department + To work for an employer who will recognize your ambition and drive + Competitive base salary, plus incentive + Health, Dental, and Vision plan Duties Include: + Facilitate customer requests as they pertain to booking orders, tracing shipments, scheduling pick-up and or delivery appointments, directions, billing information and any other customer queries + Ensure that customer specific information is passed on to appropriate parties + Maintain customer database and transmit as required + Advise customers at first interaction of deviation from original request and initiate service failure procedure if required + Capacity management- understand equipment availability and utilization, driver utilization and scheduling + Maintain customer profiles and ensure all special requirements are noted in profile and the order Qualifications: + Minimum 2 years’ experience in a corporate customer service + Experience in the transportation industry is an asset + Post-Secondary Degree or Diploma + Commitment to customer satisfaction and customer focused + High level of personal energy and willingness to take the initiative in making improvements and resolving issues + Must be able to work as a team player and have strong collaborative skills + Ability to handle difficult situations with both internal and external customers + Ability to work with minimal supervision               + Working knowledge of MS Office with excellent keyboarding skills + Strong organization and communication skills + Pleasant telephone mannerism + Willingness to learn Hours: Monday to Friday, 9:00am-6:00pm www.challenger.com  No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Powered by JazzHR