ESSENTIAL DUTIES & RESPONSIBILITIES:

Work with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May receive orders, resolve complaints about billing, and explain how to use product or service. Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service. Perform a variety of administrative tasks as needed. Provides Customers, Retailers, and coworkers with useful feedback and suggested resolution. Demonstrate a good work ethic based on principles of honesty and integrity. Maintain office files and ensure accuracy. Provide detailed information to Service Contractors and discuss the repair process with a clear timeline.

Performs various other job duties as assigned and needed.