Welcome page Returning Candidate? Log back in! Customer Service Representative (CSR) Posted Date 16 hours ago(2/2/2025 5:09 PM) Job ID 2025-8896 # of Openings 1 Type Full-Time Job Location: Address 1430 East 10 Mile Road State MI City Hazel Park ZIP Code 48030 Shift First Overview

The Customer Service Representative will be responsible for supporting the Customer Service and Scheduling functions for the plant(s).

Responsibilities Communicate directly with customers; Follow-up on customer interactions on daily needsWorks with Divisional Material Manager and Sales Account Managers on resolution of customer complaints.Manage Customer Purchase Orders and EDI transactionsDirect requests and unresolved issues to the designated resource – Divisional Material Manager, Master Scheduler, Operations, and Sales Customer Portal Management Communicate and coordinate with MEC’s internal departments; scheduling, shipping, inside sales and AR.Effectively negotiate customer dates on “drop in” based off of SOPDevelop Ship plan via Customer Portal and or Pick List Plan with ShippingSupport ECN and EOL reviews and dispositionInterpersonal skills; organization skills and multi-tasking abilityWork effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communicationMEC product knowledge; Knowledge of administrative proceduresOperates with high integrity; builds trust, quickly wins and sustains credibility in relationship with othersOther duties as assigned Qualifications

Qualifications and Competencies:

High school diploma, general education degree or equivalentKnowledge of customer service principles and practicesProficient with MS Office: Word and ExcelAbility to comprehend Enterprise Resource Planning systemTrack customer pick orders for shippingHigh attention to details and accuracyMEC product knowledge; Knowledge of administrative procedures Options Apply Today!ApplyShareRefer a FriendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share On Social Media MEC Inc. is an Equal Opportunity Employer dedicated to fostering an environment of mutual respect and integrity. We conduct all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, pregnancy, genetic information, sexual orientation, or any other protected status under federal, state, or local law. Furthermore, MEC undertakes affirmative action initiatives to ensure equal employment opportunities for minorities, women, individuals with disabilities, and protected veterans. Application FAQs

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