Description We are offering a permanent employment opportunity for a Customer Service Representative-CWB (Chubb Workplace Benefits) in Chicago, Illinois. This role is within the insurance industry and will require you to support the CWB Chubb Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. This role is based in a high-volume contact center where you will be expected to deliver exceptional customer experiences. Responsibilities: • Respond to customer inquiries via incoming telephone calls and emails, providing a superior customer experience in a fast-paced, high-volume contact center environment. • Build rapport quickly and respond to customers in a compassionate manner by identifying and exceeding expectations, responding in a respectful, accurate, timely manner, and consistently meeting commitments. • Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries. • Uphold performance and quality standards within the contact center. • Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience. • Learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers. • Collaborate with team members and business partners to provide a positive customer experience. • Work 40 hours a week on a scheduled shift between the hours of 7am-8pm CST, with the flexibility to work overtime and weekends as needed. • Assist with special requests as required. • Undertake additional tasks, projects, and duties as assigned. Requirements • Demonstrated proficiency in Customer Service • Exceptional Communication Skills, both written and verbal • Proficiency in Microsoft Excel • Experience in Operations and Research • Ability to handle Inbound and Outbound Calls efficiently • Comprehensive knowledge of Insurance principles and practices • Familiarity with 'About Time' software • Understanding of Benefit Functions and Hiring Processes • Experience in Revenue Accounting • Ability to Perform Ad Hoc Financial tasks • Experience in Claim Administration • Knowledge of Property Insurance • Ability to work well in a team, showcasing strong Collaboration skills • Solid Computer Skills • Willingness to perform Onsite duties as required • Strong Decision-Making abilities • Experience in Underwriting • Understanding of Salary Structures • Ability to work effectively with Business Partners • Experience with Disability Claims • Adherence to Quality Standards. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .