Waste Connections is looking for individuals who have a passion **for Receptionist/Customer Service Representative** , career growth and share our #1 value: **_SAFETY!_** We are looking for a Customer Service Representative to join the team at our location in **Dade City, FL** . This is a scripted call center position where you will handle inbound calls from our customers. **POSITION SUMMARY** : + Will handle Cash Deposits + Online New Service + Walk in + Data entry back up-web leads + Follow the company phone scripting on all calls + Work in a fast paced, cooperative, high call volume environment + Work in conjunction with other departments to resolve customer disputes and issues + Interact with customers and records interaction information into computer + Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service + Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders + Adjust complaints concerning billing or service rendered, referring complaints + Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues + Complete additional tasks as assigned by management + Training all new employees and temps when necessary + Complete any company assigned training programs + Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices. **JOB REQUIREMENTS** : + Candidates must have a minimum of 1 year of Call Center Customer Service experience + Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required + Excellent organization and communication skills + Experience in collections **WHAT WE OFFER** : + Competitive pay + Excellent benefits including: medical. Dental. Vision. Flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to “Connect with Your Future” + Garbage is very stable and we work year round! If you have questions or need help with your application feel free to call the **Recruiter, Pete Carreon at 832-510-5681** _Apply today_ and Connect with Your Future! **Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.**