At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewCustomer Care is a single point of contact team for Motorola Solutions. Multilingual call, chat and email support for prospects, customers and partners in the following languages: English, German, French, Italian, Spanish, Polish, Ukrainian
Monday to Friday. Customer Care is part of the Centralized Managed & Support Operations (CMSO), working closely with Technical Support, Repair, Marketing, Channel Sales & Operations.
Job Description
Handle inbound calls, chats, web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
Own non-technical requests and drive through to resolution
Work with the repair center on resolving issues around repair time, quality issues or shipping
Act as a focal point and liaise with customers, partners, engineers, and support managers
Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and training. Provide administrative support to both partners and internal Motorola employees
Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals
Obtain a level of understanding of the whole Motorola Solutions’ product portfolio and solutions
Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
Basic Requirements
Excellent English & French both written and spoken
Sales related and / or customer oriented experience preferred
Excellent communication skills, both spoken and written, including listening, negotiating and influencing
Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
High level of motivation with a will to succeed
Attention to detail
We offer:
Flexible working hours
Hybrid mode
Comfortable working conditions (high class offices, parking space)
Competitive salary package
Strong team-oriented culture
Contract of employment
Private medical & dental coverage
Life insurance
Multisport or MyBenefit vouchers
1000 PLN for spectacles
Employee Pension Plan (PPE)
Trainings and broad development opportunities
Volleyball field and grill place next to the office
Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
Access to wellness facilities and integration events
Motorola Solutions is supporting CSR activities and encourages employees to participate.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions Systems Polska Sp.z.o.o
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.