Overview This is a full-time temporary position, Monday-Friday, hourly position with hours that average 40 hours per week. About the Role: As a core member of our Customer Service team, you will be expected to: + Support the outside sales and distribution teams while providing world class service to our customers + Receive customer’s calls and emails to enter orders and further the presence of the Perry’s Ice Cream brand by promoting our products + Work as a team with the delivery drivers and outside sales representative to provide outstanding execution of our products at the store level + Provide superior customer service and support to customers As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development. What We’re Looking For: + Someone with previous customer service experience is a big plus; + A high-energy, customer focused individual with a positive attitude; + Someone who excels in a fast paced & multiple priority environment; + Ability to analyze problems and resolve problems quickly at the functional level; + Excellent computer/typing skills, accurate data entry and knowledge of Microsoft products to include: Outlook, Word, & Excel; + Ability to quickly build quality relationships with customers and other team members; + Accountability to exercise safe behavior; + Flexibility to work Monday through Friday 8am - 5pm, average weekly hours 40/week; + Good communication skills (written and verbal); + HS Diploma or GED; + Passion for customer service and representing yourself and Perry’s with the highest quality; and + High integrity and commitment to teamwork. Essential Duties: + Working with and talking about ice cream most of your day. Howcoolis that! + Work with the customers to troubleshoot complaints, general inquiries, delivery delays, and equipment issues. Your ultimate goal is to foresee the customer’s needs, creatively determine solutions that exceeds those needs, and communicate back to the customer in a positive way. + Receive and respond to requests from our customers for informational materials. + Maintain customer account information through data entry in our computer system. Rate of Pay: $18/hour Perry's Ice Cream is an Equal Opportunity Employer and a drug free facility. Job LocationsUS-NY-Akron Job ID 2025-2546 Category Admin/Office Clerical Type Full-Time Temporary