We are looking for a **Customer Service Representative** to join the team in **Rockford, IL** ! Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are: + Answering customer calls and processing customer orders for new service, discontinuance, or changes in service. + Accepting payments from customers, researching customer billing inquiries and updating customer account information. + Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. + Other duties as assigned **What we need from you:** + 2 years of high volume Customer Service experience preferred + Experience with Microsoft Word, Excel and Outlook + Excellent verbal and written communication skills **What you’ll get from us:** + Competitive Compensation + 401(K) with company match; let us help you save for your future + Healthcare; Medical, Dental, Vision + Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund + Insurance: Life, Short Term/Long Term Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.