Was Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community. **This is an onsite position - 100% in-person** We have an immediate opening for a full-time **CSR** at our **Hamilton** district in **Hamilton** , ON district. **Address** : 464 Rennie St, Hamilton, ON L8H 3P5 **Key tasks:** + Respond to customer inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up + Analyze account activity and suggest opportunities for service improvements to the customer + Maintain appropriate files and documentation, in accordance with company policy and internal controls + Communicates with customers to determine driver needs **Requirements:** + 2-3 years of customer service experience + High-volume call center or inbound calling experience + Pleasant demeanor over the phone and emails + Excellent time management and prioritization skills + Strong working knowledge of Microsoft Office, TRUX an asset + Strong written and oral communication skills + Critical and logical thinking skills We are a busy, but fun place to work. There will be flurry of activity every day, but with your speedy data entry and proficient Microsoft Office skills, you will be able to handle this role with ease. Come join a team environment with colleagues who embrace a "work hard, play harder" culture. You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more. _Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer_