Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Learn more at www.connectamerica.com.

Overview

Customer Service Representatives are the liaison between our Company and its current and potential clients.  The Customer Service representative will be able to accept ownership for effectively solving all customer issues, complaints and inquires; keeping customer satisfaction at the core of every decision and action.  Customer Service Representative also provide a variety of other duties, which may include special projects related to department needs.

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely mannerWork partial week from the Marlborough, MA offices to perform on-site, mail processing, data processing, and other administrative activities specific to the physical office as needed.Follow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesHave knowledge on all services and equipment offered by companyBe able to answer frequently asked questions by clientMeet all call and appointment target expectationsKeep records of all contacts in Company database’s

Job Qualification

Ability to learn quickly – Ability to learn new things in a short period of time.Adaptability with change- Ability to adjusting to changing circumstances.Analytical- Ability to communicate in writing clearly and concisely.Creative - Ability to think outside the box.Emotional intelligence - Ability to understand his or her own emotions and the emotions of others.Multitasking - Ability to working on multiple tasks at the same time.Problem solving - Ability to find a solution for or to deal proactively with work-related problems.Team oriented - Ability to get along well with a variety of personalities and individuals. 

Job Requirements

Excellent customer service and people skills and must be able to work independently or with a teamMust have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred)Strong phone and verbal communication skillsStrong Listening SkillsAttention to DetailAbility to set priorities and manage time effectivelyStrong computer proficiency with Microsoft Excel, Word and OutlookHigh School Graduate or General Education Degree (GED)

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.