Customer Service Representative I Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4787790) Apply  Customer Service Representative I Salary $18.13 - $21.86 Hourly Location Houston, TX Job Type Full Time Job Number 36054 Department General Services Opening Date 02/03/2025 Closing Date 2/10/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Division: PROPERTY MANAGEMENT Location: 900 Bagby* Workdays & Hours: M- F, 7:00 a.m. – 4:00 p.m.* *Subject to Change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The General Services Department (GSD) is seeking a Customer Service Representative I who will be responsible for being the first point-of-contact for clients when they need to submit a work order request. This position will also perform the following: + Researches, analyzes and resolves customer complaints to provide quality customer assistance. + Receives calls and answers customer inquiries. + Performs data entry activities to record information. + Prepares work orders based on telephone, e-mail, and faxed requests. + Makes follow-up customer satisfaction calls pertaining to work performed. + Works with other departmental areas to resolve inquiries and complaints. + Assist department personnel with multiple work order data entry processes. + Performs other duties as assigned WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS High school diploma or a GED EXPERIENCE REQUIREMENTS Six months of administrative or customer service-related experience is required. Substitution : An Associate's degree may be substituted for the experience requirement. LICENSE REQUIREMENTS None. PREFERENCES Preference may be given to applicants with exceptional customer service, detail oriented, organizational and data entry skills, effective verbal & written communication, and experience working technology driven facility management support solutions. Strong call center, Microsoft Office Software, and Work Order System Software experience is a desired plus. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. The hiring department may administer a skills test/assessment. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION GENERAL FUNDED Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade: 13 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-8085. If you need special services or accommodations, call (832) 393-8085. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE - Equal Opportunity Employment The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 02 Are you currently a General Services Department employee at the City of Houston? + Yes + No 03 What is the highest level of education you have obtained? + Less than High School Diploma or GED + High School Diploma or GED + Associate's degree or higher 04 How many verifiable years of administrative or customer service related experience do you possess? + Less than 6 months + 6 months but less than 1 year + 1 year or more + No Experience 05 How many years of experience do you have resolving customer inquiries and concerns in a call center work environment? + Less than 1 year + 1 year but less than 2 years + 2 years but less than 3 years + 3 years or more + None 06 Do you have experience submitting work orders in a work order system software? + Yes + No 07 Which of the following skills reflect your current professional experience? (Check all that apply) + Effective verbal and written communication + Solution driven + Efficient data entry skills + Exceptional customer service + Detail oriented and organized + No experience 08 Please indicate your level of proficiency in Microsoft Office products (Word, Excel, and Outlook). + Beginner + Intermediate + Advanced + Expert + No experience 09 How many years of experience do you have working in technology driven facility management support solutions? + Less than 6 months + 6 months but less than 1 year + 1 year but less than 2 years + 2 years but less than 3 years + 3 years or more + No experience 10 Please explain your professional experience with technology driven facility management support solutions. Any form of "See Resume" will not be accepted. If no experience, type "NA." 11 How many years of professional experience do you have researching to resolve customer issues successfully? + Less than 1 year + 1 year but less than 3 years + 3 years or more + No experience Required Question