**Your Next Career Adventure! Join PDS Tech Commercial as a Customer Service Representative!** Pay Rate: **$25/hr** Schedule: **Remote Position: Monday-Friday - Hours will be wither 9:00am-5:30pm or 11:00am-7:30pm. Training hours may differ.** **Transform Customer Experiences with PDS Tech Commercial** We believe every customer interaction is an opportunity to create lasting value. As a Customer Service Representative supporting Company Parts and Company Catalog customers, you’ll be the cornerstone of positive customer experiences, solving challenges, managing orders, and providing world-class service. This is your chance to be part of a dynamic team that’s dedicated to exceeding customer expectations in the consumer products industry. **What You’ll Do:** As a Customer Service Representative, you will be the first point of contact for Company Parts and Company Catalog customers, handling inquiries, processing orders, and resolving issues through effective communication and problem-solving. Your responsibilities will include: + Managing customer orders and ensuring they meet requested arrival dates. + Responding to phone calls, emails, and inquiries through Genesys Cloud and Thirsty Order Inquiry. + Resolving transportation issues, handling credits, and providing accurate product information. + Identifying and correcting issues in SAP, Salesforce, and our internal systems. + Assisting with ad-hoc projects to improve service processes. + Continually striving for improvement in quality, speed, and customer satisfaction. **What We’re Looking For:** _Required Skills & Experience:_ + Minimum 1 year of experience in a customer-facing role and call center experience. + Strong communication, problem-solving, and customer relationship-building skills. + Proficiency in Microsoft Office (Excel, Teams) and technical troubleshooting. + Ability to operate independently and manage multiple tasks efficiently. _Preferred Skills & Experience:_ + 3+ years of experience in customer service and call center roles. + Experience with SAP S4, Salesforce (Thirsty), Experience with internal programs a plus. + A passion for continuous improvement and the ability to recommend system and process enhancements. **Why Join Us:** We are committed to creating a workplace where everyone can thrive. As a teleworking position, you’ll enjoy the flexibility of working from home while still being a key part of a collaborative, results-driven team. We believe in fostering an environment of growth, where your contributions are recognized, and your professional development is supported. + Competitive salary and benefits. + Training opportunities to help you grow in your career. + A supportive, inclusive culture that encourages innovation. + A chance to work with a globally recognized brand! **Ready to Apply?** If you’re passionate about customer service, problem-solving, and making an impact, we want to hear from you! Apply today and take the next step in your career with PDS Tech Commercial. **Pay Details:** $25.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance