Description We are actively searching for a Customer Service Representative I to join our team in BALTIMORE, Maryland. This role is primarily focused on providing top-notch customer service, including responding to customer inquiries and resolving issues related to impounded vehicles. As a central point of contact for our customers, you are expected to provide accurate and timely information to facilitate and expedite the return, auction, or disposal of their vehicles. Responsibilities: • Provide comprehensive information to customers regarding required procedures and documents for vehicle release, auction, or disposal. • Carefully review official forms such as police reports, towing receipts, and inventory control forms for completeness and consistency. • Validate customer documents such as vehicle registration, driver’s license, and insurance coverage for validity and authenticity. • Determine the necessary documentation and procedures to authorize the release, auction, or disposal of vehicles based on specific impoundment circumstances. • Utilize the Department of Motor Vehicle database to ascertain the existence of liens on the vehicle or outstanding parking or moving violation tickets. • Assist in scheduling administrative hearings required to resolve disputes regarding impounded vehicles. • Perform data entry tasks as required to maintain accurate customer and vehicle records. • Collaborate with team members to ensure that all customer issues are resolved in a timely and efficient manner. • Continually enhance your knowledge of impoundment policies, city ordinances, and state laws pertaining to the impoundment of vehicles. • Perform related tasks as required to support the overall customer service function. Requirements • Entry-level position; no prior experience required • Ability to assist customers in a friendly and detail-oriented manner • Proficiency in data entry, with keen attention to detail and accuracy • Demonstrated skills in problem resolution, with a customer-centric approach • Excellent interpersonal and communication skills • Ability to work in a fast-paced, high-volume environment • Strong organizational skills and ability to multitask • Must be adaptable and able to handle different customer personalities • Basic computer skills and familiarity with CRM systems and practices • Demonstrated ability to work well in a team environment • High school diploma or equivalent; higher degree from a recognized institution will be a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .