As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.Entry level role
Order entry & order tracking
Inbound & Outbound logs entry and reporting
Daily tracking updates sent to client – tracking reports / ASN / Portal updates
Daily order entry – communication from clients
Maintain excel report(s) daily – email to client(s) & internal team(s)
Schedule inbound loads
Maintain inbound schedule (excel) – communication with clients and carriers
Minimal communication to client(s) & vendor(s)
Skills Requirements
Previous customer service experience preferred (1-2 years)
Ability to multi-task and attention to detail
Ability to work under minimal or no supervision; self-motivated.
Knowledge of warehouse policies and procedures including best practices, OSHA regulations, safety, etc.
Good problem-solving skills
Good written and verbal skills required.
Basic skills in Microsoft Office programs (word, excel, outlook)
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.