Customer Service Representative I Job Details Job Location PROCESS INSTRUMENTS - PITTSBURGH, PA Position Type Full Time Description COMPANY The Applied Technical Services Family of Companies (“ATS” or the “Company”) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS is headquartered in Marietta, GA and employs over 2,100 team members at approximately 70 locations across the United States. Our purpose is to create a safe and reliable world. At ATS, people are not just employees - they are our most valuable asset and a driving force behind our competitive edge. Responsibilities: As a Customer Service Representative, your responsibilities will include: + Maintaining the Customer Relationship Management system (CRM). + Answering phone calls and addressing customer inquiries. + Greeting clients with a friendly and professional demeanor. + Providing basic administrative assistance for various computer systems used in the calibration laboratory. + Responding to customer service calls, emails, and web requests promptly and courteously. + Managing third party support + Other duties as necessary Qualifications Minimum Requirements: + High school diploma or equivalent + Exceptional customer service and phone skills + Excellent interpersonal, verbal and written communication skills + Attention to detail + Must be personable and interact comfortably with clients and co-workers BENEFITS ATS offers excellent wages and advancement opportunities. ATS full-time employee benefits include: competitive pay, medical, dental, vision, short term disability, long term disability, life insurance, 401k with matching contribution, quarterly bonus opportunity, tuition reimbursement, paid training, paid holidays, and a generous paid time off/vacation package. ITAR U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process. Equal Employment Opportunity Statement Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.