Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative I

Work Shift: First Days

Scheduled Weekly Hours: 40

Overview

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education

High School Diploma or Equivalent required

Certification/Licensure

No specific certification or licensure requirements

Experience

Customer Service 2 yearsPrevious Data Entry Experience

Keywords: Call Center, Customer Service, Medical Billing, Medical Terminology, Insurance