This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. Click here (http://afbinternational.com/about/) to learn more. Job Description Summary Responsible for assuring both external and internal North American (NA) customer expectations are met as they relate to order processing, logistics and tracking, customer and product service, distribution control, market intelligence, and product invoicing by performing the following duties. A successful candidate will have strong inter-personal and communication skills in-person, over the phone, emails, and virtually along with having a passion for pets and their feeding experience. Responsibilities: + Provides a positive customer experience that leads to improved customer satisfaction + Processes and schedules NA customer orders, samples and change orders via telephone or email + Prepares and generates NA customer invoices based upon established guidelines and procedures + Issues credits/re-bills based upon established guidelines and procedures + Issues NA customer complaints based on guidelines and procedures + Interfaces with other internal departments as needed to ensure fulfillment of NA customer orders and order progress + Provides information inquiries by NA customers- internal/external- pertaining to orders and products + Interfaces with freight carriers for NA customer loads and logistics coordination + Maintains order processing and scheduling system with plant personnel + Helps deliver timely customer responses to inquiries and documentation requests + Acts as back-up to International Customer Service and NA Customer Service as required + Other duties as assigned Qualifications + Bachelor’s Degree + 6+ years’ experience in customer service environment, or equivalent combination of education and experience + Prior experience with finance/accounting + Expert knowledge of related customer service procedures, policies and processes + Knowledge of logistics coordination and order processing + Ability to maintain accurate records relating to jobs as they are planned, performed and completed. Skill to use electronic means for recording data. + Excellent interpersonal communication skills to interact effectively with peers, co-workers, scientists, researchers, supervisors, customers and vendors as required. + Advanced skill level in MS Office Applications such as Word, Excel, and Outlook. Knowledge of order entry/distribution software package(s). + Has the ability to learn and adapt new information and technology platforms + Active listening and problem solving skills + Ability to use independent judgment to make decisions, and to successfully perform work in autonomous environment Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Ensign-Bickford Industries, (http://e-bind.com) (EBI), founded in 1836, is a privately-owned high technology conglomerate that participates in businesses that are relevant to the future of the world and have multigenerational growth prospects. Over the last 186 years, EBI has grown into a global science and technology leader in pet food science, space and defense, and diagnostic solutions. Our businesses are unified by a common shared operating system and a common set of Core Values. Watch the video above to learn more about some of the incredible challenges we take on every day to deliver the best product for our customers, and ultimately the world. The simple truth is: When you are a part of our team, you stand head and shoulders above the rest. We conduct business in a manner that reflects the highest human and ethical standards, with a commitment to mutually beneficial partnerships, and a belief in the efficacy of genuine economic and social service. Click here to learn about our Core Values (https://ensign-bickfordind.com/ebi-core-values/) AFB International + AFB is the leader in pet food flavor enhancers. Ensuring product performance for pet food manufacturers—and their customers—is our business. ⠀ Cawood (https://cawood.co.uk/) + Cawood is the UK’s leading scientific group, recognized for its technical capability and value-added service to customers in land-based industries. ⠀ Ensign-Bickford Aerospace & Defense Company (http://www.ensign-bickfordind.com/subsidiaries/ensign-bickford-aerospace-defense/) + EBAD is a global leader in precision energetic systems and other innovative explosives, non-explosive and electromechanical solutions for the defense and aerospace markets. ⠀ EnviroLogix (http://www.ensign-bickfordind.com/subsidiaries/envirologix-inc/) + EnviroLogix is an industry leader in the development and manufacturing of tests for the rapid detection of GMOs and mycotoxins throughout the worldwide food production chain.