Job Title:

Customer Service Representative II

Location:

CA - Irvine

What you'll do:

The Customer Service Representative will be handling customer inquiries about our products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead qualification typically following a scripted presentation.

What we are looking for:

•  Responsible for handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
•  Required to perform a minimum number of transfers per day to available agents
•  Contacts prospective clients to generate interest in our mortgage products
•  Communicates effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
•  Multi-task effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System

What you need to have:

•  2+ years of relevant inside sales experience preferred
•  College education preferred

•  High School diploma or GED required
•  Comfortable meeting production goals in a deadline-driven environment
•  Able to work well in a team
•  Excellent communication skills
•  Flexible schedule with the ability to work various shifts

Compensation: Hourly range for new hires is generally $22.00 - $24.00 for Irvine, CA. Salary amount is determined by specific job location.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation