Milan, Milano, Italy
4 days ago
Customer Service Representative II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

CUSTOMER SERVICE

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we provide our people with the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Location: Segrate-Milan - Office Based

Discover impactful work as part of the CUSTOMER SERVICE team to join our dynamic and internationally oriented customer service organization.

Working in a small team, you will handle the entire process of order monitoring and entry.

A Day in the Life:

• In close relationship with your local sales and service team, you will enter orders from our Thermo Fisher Scientific customers.

• Review specifications and attached documentation, highlighting clauses that deviate from company regulations.

• Gather all necessary information and review final documentation in close cooperation with your sales colleagues.

• Monitor the order to meet customer timelines, from submission to the head office to electronic invoicing.

• Update the Customer Service database to monitor the process and results.

Keys to Success: Good organizational skills and strong attention to detail, with the ability to prioritize multiple tasks efficiently.

Education:

• Italian as a first language, fluent written and spoken English.

• Commercial or similar education.

Experience:

• At least 2 years of experience in the Italian procurement process.

•Knowledge of the SAP management system.

Knowledge, Skills, Abilities:

• Strong verbal and written communication skills.

• Solid knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint).

• Problem-solving skills and willingness to make decisions.

• Strong social skills with the ability to build and manage relationships and effectively communicate at all management levels, as well as build working collaborations outside the team.

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