Internal Title: Digital Beauty Advisor Duration: one year minimum with opportunity to extend to full 2 year tenure Capacity: Hybrid, training period is on site Job Description: + Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner + Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed + Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices + Follow Brand and Care provided social FAQ documents for launches and key social moments + Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer + Recognizes and recommends new ways to influence consumers in their purchase decision + Alert critical customer complaints to internal Care and Brand teams and assist with problem solving + Provide social content and engagement recommendations based on consumer feedback and trends + Stay up to date on new social media platforms, tools and best practices + Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness + Maintain 100% Reply Rate and established Response Time goals across social channels + Maintain consumer satisfaction and sentiment scores as established by the group + Monitor personal social KPI’s using Sprinklr + Offers schedule flexibility to support the needs of the business which included weekends + Meets established quality standards in all contacts across all channels + Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. LE CARE TECHNOLOGY SUITE + Documents product issues in a way that the information can be used for product improvement or development + Accurately enters required information in the CRM and surveys to ensure data integrity Job Qualifications + Bachelor’s Degree + 1-2 years’ social media engagement experience + Customer Service experience desired + Customer obsessed mindset + Knowledge and experience with major social media platforms required + Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team + Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends + Report back to internal team to funnel insights into product / experience / content creation strategy + High level of organization, attention to detail and positive attitude + Interest in beauty, fashion and/or lifestyle brands + Exceptional writing skills + Excellent problem-solving ability + Proficient in Microsoft applications including PowerPoint, Word and Excel.