Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Job Title: Senior Customer Care Representative

Job Location:

Reporting to Team Leader

About Company:

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

About Team: South African Customer Care Team that plays vital role in handling Quote to Cash transactions, supports Customers in the region.

Role & Responsibilities

Purpose: Provide Customer Service, handle Order management, provide order status and handle complaints from Customers for INR Transactions.

Candidate Requirement:

Graduate with 2-5 years’ experience in core customer service function

Customer Order Management, Experience in core Customer Service.

Proven Customer Service/Customer Care experience.

Track record of over-achieving quota.

Strong phone contact handling skills and active listening.

Familiar with CRM and ERP systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication skills and willing to work on Voice profile.

Ability to multi-task, prioritize and manage time effectively.

Solid understanding in customs bonded warehouse would be additional advantage

Working experience should be in Pharma/Biotech/Life Science industry

Knowledge Required:

Customer Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash.

Skills Required:

Order Management

Customer Service

Issue resolution

Customer retention

Listening Skills

Phone Skills

Resolving Conflict

Multitasking

Positive Attitude

Attention to Detail

Adaptability

Ability to Work Under Pressure

Computer Skills

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Apply today http://jobs.thermofisher.com .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.