Internal Title: Digital Beauty Advisor Duration: one year minimum with opportunity to extend to full 2 year tenure Capacity: Hybrid, training period is on site Job Description: • Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner • Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed • Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices • Follow Brand and Care provided social FAQ documents for launches and key social moments • Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer • Recognizes and recommends new ways to influence consumers in their purchase decision • Alert critical customer complaints to internal Care and Brand teams and assist with problem solving • Provide social content and engagement recommendations based on consumer feedback and trends • Stay up to date on new social media platforms, tools and best practices • Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness • Maintain 100% Reply Rate and established Response Time goals across social channels • Maintain consumer satisfaction and sentiment scores as established by the group • Monitor personal social KPI’s using Sprinklr • Offers schedule flexibility to support the needs of the business which included weekends • Meets established quality standards in all contacts across all channels • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. LE CARE TECHNOLOGY SUITE • Documents product issues in a way that the information can be used for product improvement or development • Accurately enters required information in the CRM and surveys to ensure data integrity Job Qualifications • Bachelor’s Degree • 1-2 years’ social media engagement experience • Customer Service experience desired • Customer obsessed mindset • Knowledge and experience with major social media platforms required • Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team • Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends • Report back to internal team to funnel insights into product / experience / content creation strategy • High level of organization, attention to detail and positive attitude • Interest in beauty, fashion and/or lifestyle brands • Exceptional writing skills • Excellent problem-solving ability • Proficient in Microsoft applications including PowerPoint, Word and Excel.