Adecco is assisting a client in Berkeley Heights, NJ in their search for a Digital Beauty Advisor. This is a one year contract role with the opportunity of extension. This is a hybrid role, training onsite with weekly pay at $31.33 an hour. If you are interested and meet the qualifications below, **apply now!** **Job Description:** • Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter) • Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed • Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices • Follow Brand and Care provided social FAQ documents for launches and key social moments • Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer • Recognizes and recommends new ways to influence consumers in their purchase decision • Alert critical customer complaints to internal Care and Brand teams and assist with problem solving • Provide social content and engagement recommendations based on consumer feedback and trends • Stay up to date on new social media platforms, tools and best practices • Live in the social ecosystem, stay on top of emerging trends in the landscape **Responsiveness:** • Maintain 100% Reply Rate and established Response Time goals across social channels • Maintain consumer satisfaction and sentiment scores as established by the group • Monitor personal social KPI’s using Sprinklr • Offers schedule flexibility to support the needs of the business which included weekends • Meets established quality standards in all contacts across all channels • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction **Job Qualifications:** • Bachelor’s Degree • 1-2 years’ social media engagement experience • Customer Service experience desired • Customer obsessed mindset • Knowledge and experience with major social media platforms required • Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team • Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends • Report back to internal team to funnel insights into product / experience / content creation strategy • High level of organization, attention to detail and positive attitude • Interest in beauty, fashion and/or lifestyle brands • Exceptional writing skills • Excellent problem-solving ability • Proficient in Microsoft applications including PowerPoint, Word and Excel. **Pay Details:** $31.33 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance