CUSTOMER SERVICE REPRESENTATIVE II Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4835742) Apply  CUSTOMER SERVICE REPRESENTATIVE II Salary $1,603.00 - $1,899.52 Biweekly Location Houston Job Type Full Time Job Number 36322 Department Houston Public Works Opening Date 02/18/2025 Closing Date 2/25/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Service Line: Houston Water Section: Resources & Client Services Reporting Location: 7101 Renwick Dr. Workdays & Hours: Monday - Friday/7:00am - 3:30pm* Subject to change* DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Houston Water Resources & Client Services has an employment opportunity available for a Customer Service Representative II. We are looking for a candidate that is self-motivated, customer service focused, detail oriented, and uses effective problem-solving techniques to provide general information and customer assistance. This role supports Houston Water with a primary focus in Quality Management (QM) of the Restoration section. Essential job duties and responsibilities include: + Maintaining a positive and proactive approach to the guidelines and department goals. + Collecting data and requesting field investigations. + Creating, updating, and costing service requests and work orders accurately and in a timely manner. + Responding to inquiries by telephone or email. + Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns. + Maintaining and updating various records and reports. + Provide guidance and training to other customer service representatives. + Performing other administrative and customer service-related duties as requested. + Working overtime as needed due to operational needs. WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds. This is a Houston Public Works Emergency Management position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED certificate. EXPERIENCE REQUIREMENTS Two years of administrative or customer service-related experience are required. Associate degree may be substituted for up to two years of experience. LICENSE REQUIREMENTS None PREFERENCES + Call center / dispatch experience + Intermediate to advance working knowledge of Microsoft Office (Excel, Word, Sharepoint, Outlook) + Knowledge of various asset management systems such as Infor, 311/CRIS, GeoLinks) + Excellent organizational, verbal, and written communication skills. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED None SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is: Pay Grade - 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976. If you need special services or accommodations, call 832-395-2976. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Please select your highest level of education. + Less than High school diploma/GED + High School diploma/GED + Associate degree or higher 02 Which best describes your VERIFIABLE administrative or customer service related experience? + No experience + Less than 2 years + 2 to 4 years + 4 to 6 years + 6 years or more 03 Which of the following software applications are you proficient in using? (Check all that apply). + Word + Excel + Outlook + IPS/Infor + 311/CRIS + None of the above 04 Do you have strong written and verbal communication skills? + Yes + No 05 Are you willing to work rotating shifts? + Yes + No 06 Have you completely and truthfully answered question # 9 in the application regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.) + Yes + No 07 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No Required Question