CUSTOMER SERVICE REPRESENTATIVE II Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4824910) Apply  CUSTOMER SERVICE REPRESENTATIVE II Salary $20.04 - $23.74 Hourly Location 2700 Dalton Job Type Full Time Job Number 36233 Department Houston Public Works Division Customer Account Services (CAS) Opening Date 02/11/2025 Closing Date 2/25/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons Interested Section: Utility Billing/Meter Services Reporting Location: 2700 Dalton Street Workdays & Hours: * Mon – Fri, 6:30am - 3:30pm *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: Responsible for preparing spreadsheets, graphs and pivot tables. Prepare and/or maintain activity and productivity trackers. Interface with the supervisors and managers from each business unit to ensure service level agreement (SLA) adherence. Responsible for addressing requests and/or concerns from both internal and external customers. Responsible for the intake, investigation and reconciliation of Dynamic 365/311 cases, Mayoral cases, Director’s Office cases, etc. that are directed to Meter Services/ Meter Operations. Research issues in INFOR (IPS), Dynamic 365, City Works and other applications/portals. Must have the ability to work independently with minimal supervision. Provides proficient administrative and supportive roles with additional duties as directed. WORKING CONDITIONS: This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions. This is a Houston Public Works Department Position at the Tier II Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS: Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS: Two (2) years of Administrative or customer service-related experience are required. An Associate degree may be substituted for up to two (2) years of experience. LICENSE REQUIREMENTS: None PREFERENCES Preferences will be given to detail-oriented applicants who are able to demonstrate advanced written and verbal communications skills, proficient in administrative/supportive duties and roles, in addition to demonstrating intermediate level computer skills in MS Word and MS Excel. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment test. SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015. If you need special services or accommodations 832-393-6015 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Please select the scenario that describes your education. + Less than a High School Diploma/ GED + High School diploma/GED + Associates Degree or higher 02 How many years of administrative or customer service-related experience do you have? + None + 6 months - 1 year + 1 - 2 years + 2 - 3 years + 3 years or more 03 How many years of experience do you have creating and managing reports in MS EXCEL ? + None + 1 - 2 years + 3 - 4 years + 5 years or more 04 How many years of detailed planning, prioritizing and scheduling production work orders and/or cases do you have? + None + 1 - 2 years + 3 - 4 years + 5 years or more 05 How many years of professional experience do you have communicating directly with the public? + None + 1 - 2 years + 3 - 4 years + 5 years or more 06 Which of the following applications are your proficient? (Check all that apply) + Word + Excel + PowerPoint + Outlook + None of the above 07 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 08 Have you completely and truthfully answered question #9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.) + Yes + No Required Question