We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Watt’s St Paul’s Customer Service Representatives II (CSR’s) are the primary point of contact and as such act as a liaison between the company, our Agents, and Customers. Watt’s St. Paul’s CSR’s are responsible for administering sales orders, return goods, and credits.

RESPONSIBILITIES AND DUTIES:

Capable of working in a high volume call center with the ability to enter and/or process multiple sales orders, RGA’s, credits, etc., while ensuring that the most expedient order handling and accurate processing methods/procedures are utilized. First point of customer contact for inquiries relating to pricing, product information, deliveries, product availability, and shipping information. Work with Watt’s Agents and/or customers to resolve complaints regarding product shortages; provide timely, professional alternative solutions when product shortages do occur. Process requests for returns and credits; trace shipments as required and provide POD’s (Proof of Deliveries) on an as-needed basis.Investigates, verifies and seeks approval to release various order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross-referencing issues, shortages, back orders, and all large quantity orders requiring logistics and manufacturing participation. Act as a liaison between customers and Watt’s manufacturing/shipping departments to ensure pending orders ship out on time. As part of this process, manually allocate inventory on orders to ensure timely deliveries and frequently monitor item(s) availability. Provide assistance when necessary to help resolve overdue order situations.Build and maintain sound professional business relationships with both internal and external customers. When required, work with the Technical Support department in an effort to resolve customer reported issues/problems.May be called upon to manage specific customer accounts as identified in the Company’s database and/or new accounts as assigned.All other duties as assigned.

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

3+ years of experience in a high call volume customer service department.Excellent phone etiquette, multi-tasking capabilities, and experience working in a fast-paced environment.Previous exposure/experience in the Plumbing & Heating industryComputer literate and solid exposure to ERP systems. Good written and verbal communication skills

*PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

*WORK ENVIRONMENT:

This is an onsite, in-office, position located at the St. Paul’s manufacturing facilityWork in a typical office environment May occasionally be required to perform job duties outside the typical office setting.

*As required by the Americans Disabilities Act (ADA)

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

Competitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsLearn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.