Position Location: This position requires to work onsite located at Zona Franca, San Isidro, Door#1, Dominican Republic.
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion. Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
JOIN OUR TEAM TODAY!
We are hiring Customer Service Representatives - Voice for our office in San Isidro, Dominican Republic who will handle incoming customer service calls for a Cable/Internet provder. Customers calling in will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.
RESPONSIBILITIES:
· Actively listen to customers to understand their concerns & build a rapport that will make them feel heard
· Prepare responses to customer inquiries based on pre-determined scripts & procedures
· Discover solutions using tools & resources to help resolve the customer’s problems
· Provide information about the customer’s current plans, products, & services
· Identify & promote new solutions in the form of selling products & services that align with the customer’s needs
· Navigate through multiple computer applications with speed & accuracy
ADDITIONAL REQUIREMENTS:
· 18+ Years & High School Diploma or its equivalent
· Cedula ID or Work permit
· Minimum of 6 months of customer service experience (call center preferred)
· Strong command of the English language
· Customer focused personality & a desire to help people
· High computer proficiency & overall technical knowledge
· Professional positive attitude & courteous telephone etiquette
· Must be available to work afternoon/evening shift, includes one weekend day & holidays
BENEFITS & PERKS:
· Full-time 185 DOP per hour + performance-based incentives!
· Medical coverage
· Onsite Medical assistance
· Mothers Room
· Vacation Leave
· Free Parking
· Transportation allowance
· Meal subsidy
· Great work environment
· Paid training
· Opportunity for career growth within
Continuum Global Solutions, LLC. ¿Quiénes somos?
Los servicios de atención al cliente y call centers de Continuum Global Solutions son utilizados por las empresas más importantes del mundo. Nuestros clientes, que en su mayoría figuran en la revista Fortune 500, confían en nuestra vasta experiencia en la gestión de atención al cliente. Continuum Global Solutions combina tecnologías de punta en servicios de voz, chat, correo electrónico y redes sociales. Continuum emplea a más de 16.000 colaboradores en los grandes mercados internacionales y les brinda servicios a clientes de primera línea a través de diversas verticales industriales. Para mayor información, visite: www.continuumgbl.com
Continuum es un empleador que fomenta la igualdad de oportunidades y tiene en cuenta a todos los candidatos para todos los puestos, independientemente de su raza, color, credo, religión, ascendencia, nacionalidad, edad, identidad de género, género, estado civil, orientación sexual, discapacidad, militar/veterano, ciudadanía, información genética o demás características protegidas por las leyes locales, estatales y federales. Las personas con capacidades diferentes que necesiten adaptaciones razonables para ser empleadas en Continuum Global Solutions, o alguna de sus sucursales, puede requerir tales adaptaciones especiales enviando un correo a HR@Continuumgbl.com. Asegúrese de incluir su nombre, el puesto que le interesa y el tipo de adaptación necesaria.
Las comunicaciones de reclutamiento por parte de Continuum siempre le llegarán de un representante de adquisición de talentos desde una dirección de correo electrónico oficial con el dominio @continuumgbl. Además, nuestros representantes nunca le pedirán una forma de pago a un nuevo empleado o candidato. Por favor, si detecta alguna actividad sospechosa, infórmela a Corporate.Security@continuumgbl.com.