Customer Service Representative IV Job field : Customer services and support Location : San Diego , California , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : More than 5 years Professional status : Employees / Staff Salary range : $67,000 to $80,000 \# 2025-151340 Apply with one click Any questions ? **Job Description** 1.0 Summary of Job Purpose: Performs the role of support administrator responsible for order planning and execution for the Customer Support Organization, quoting prices and communicating availability of spares, tooling, rentals, exchanges and repairs. This role is customer facing and directly liaises with the Customer (airframers and operators), Customer Support team and many internal Safran teams such as procurement. The Customer Support Representative reviews customer purchase orders for correctness, enters the order, acknowledges purchase orders and tracks the status of customer open orders. Primary Customer point of contact for sales orders, handling initial inquiries, quotes, proposals, order entry, order tracking, and schedule logistics. In addition, the Customer Support Representative supports buying functions by monitoring supplier performance, preparing reports for supplier performance and creating delivery schedules. 2.0 Essential Duties and Responsibilities: • Ensure validity and accuracy of the commercial conditions requested by the customer. • Communicate regularly and proactively with customers providing them with order acknowledgement, spares and repair quotes, order and shipment status. • Track and manage all sales orders in SAP, customer portals, and internal reporting tools • Work collaboratively with the customer, suppliers and the internal organization keeping all parties informed of delivery schedule, logistics challenges, etc. • Adjudicate timely all customer warranty claims • Support provisioning and timely ordering of spare parts and their replenishment to meet in service parts requirements. • Invoice customer upon shipment of hardware and work with Finance on Account Receivables. • Acknowledge receipt of any request or question and ensure that an answer is given in a timely manner. • Ensures export control processes are being followed for this position. • Demonstrates a proactive nature and ownership of all aspects of the Customer Support Representative position and processes. • Excellent interpersonal skills with good relationship building skills • Ability to multi task, problem solve, proactive with good presentation skills and self-initiative • Work with company's buyers and Quality personnel to obtain timely and relevant information from suppliers concerning new or repair products and/or service specifications, price, delivery dates, etc. • Monitors supplier performance, prepares reports and other records pertaining to the items or service purchased, cost, delivery, product or service performance, supplier performance and/or inventories, as applicable. Support Internal Quality and Logistic departments in case of supplier non-performance • Able to suggest improvements to and modifications of existing procedures, processes and process flow maps. Actively participate in continuous improvement initiatives. **Complementary Description** 3.0 Required Competencies; Education / Knowledge / Skills and Abilities: • 5+ years customer service experience • Aerospace industry and knowledge of Aircraft APUs (Auxiliary Power Units) or propulsion engines is desirable • Working knowledge and experience with SAP • Able to develop standard commercial proposals; conduct order reviews; manage administrative processing of orders and customer follow-up in the context of the sales policy • Familiarity with the basic principles of the logistics flows internal and external to the company • Basic understanding of the component parts, technology and the characteristics of the products (aircraft) for which APUs or propulsion engines are designed is a plus • Intermediate to advanced capabilities with MS Office - Excel, Power Point, Word, Outlook • Working knowledge of the basic concepts of procurement principles 4.0 Physical Requirements: • While performing the duties of this job, the employee is regularly required to sit; use hands to type; use ability to talk and hear. • The employee may be required to reach with hands and arms to manage paperwork. • Specific vision abilities required by this job include close vision. • The noise level in the work environment is usually quiet. Additional Information: • The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or The scope of the job may change as necessitated by bus **Locate your future workplace** 4255 Ruffin roadCA 92123 San Diego California United States 92,000 employees worldwide 27 Number of countries where Safran is located 35 business area families + Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) . + © OpenStreetMap (https://www.openstreetmap.org/copyright) contributors. + © Safran Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.