RAVENNA, Ohio, USA
11 days ago
Customer Service Representative - Manufacturing, Aerospace - Ravenna, OH

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

Direct liaison between customers and internal stakeholders. Responsible for providing information related to customer orders and inquiries. This position will maintain constant contact with customers to make sure all their needs are met by the business. Responsible for maintaining up-to-date sales data in the QAD MRP systems.

Perform all necessary QAD MRP transactions related to assigned customers, including:

Quotations for price list parts Order entry/changes and related acknowledgements Customer account maintenance Credits and other transactions

Perform other customer and business related tasks:

Serve as direct link to customer and related email/phone exchanges including recurring meetings Interactions with customer portals including download of orders and upload of related information Participate in production meetings and contract review Communicate customer feedback and escalate customer concerns as needed Payment and credit terms follow up with customers and Saint-Gobain finance Communication and follow up with customers on price and delivery change Export control, shipping and payment and other reviews to support orders

Other department functions, including:

Administrative duties (i.e.: reconciling expense reports and general office support) Filing (physically and electronically) All other duties and tasks as assigned
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