Customer Service Representative - Maternity cover Requisition ID: 42004 Job Location(s): Silkeborg, DK **Job Description** We are looking for a service-minded and enthusiastic Customer Service Representative to join our Customer Service team in Silkeborg to cover a maternity leave. As part of our Danish/Norwegian Customer Service team within Danfoss Climate Solutions, you will play a key role in ensuring excellent customer experiences and smooth operations. In this exciting role, you will have the opportunity to impact customer satisfaction while collaborating with colleagues across Danfoss globally. To ensure your success, we provide a structured onboarding program and continuous support. **Job Responsibilities** As a Customer Service Representative, your primary responsibility is to ensure a seamless and professional customer experience by handling inquiries, resolving issues, and actively supporting our customers while staying ahead of their expectations. Your key tasks include but are not limited to the following: + Managing the entire customer journey, from inquiry to resolution, ensuring high service levels. + Maintaining close communication with customers via phone and email to understand their needs and expectations. + Investigating and resolving logistic issues and customer complaints in a timely manner. + Collaborating with internal departments to ensure customer requests are handled effectively. + Fulfilling job responsibilities aligned with given KPIs while continuously identifying opportunities to improve processes and enhance customer satisfaction. **Background & Skills** To succeed in this role, you bring a customer-focused mindset and good communication skills. You enjoy working in a dynamic environment and are motivated to contribute to a positive and supportive atmosphere. You are eager to work together with others to achieve team goals, believing that working towards shared objectives benefits the entire organization. Additionally, you: + Are comfortable with technology and enjoy working with various IT tools and systems + Can manage tasks effectively, even under pressure, while meeting deadlines + Take a solution-oriented approach with attention to detail + You are open for development and improvements to ensure best in class performance. + Enjoy connecting with people and building positive relationships Previous experience in customer service, sales support, or logistics is an advantage, but not a requirement. Experience with SAP and/or Salesforce is also helpful. _At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. Even if you do not check all the boxes for this job posting, we encourage you to apply anyway._ We look forward to receiving your application and welcoming you to our team. **For information about the recruitment process** , please contact Talent Acquisition Partner, Karin K P Jensen, +45 7488 3058.\#LI-KJ1 #LI-Onsite **Please apply at your earliest convenience** . We do not have an application deadline but accept applications as long as the job is posted. **Employee Benefits** We are excited to offer you the following benefits with your employment: + Bonus system + Paid vacation + Flexible working hours + Possibility to work remotely + Pension plan + Personal insurance + Communication package + Opportunity to join Employee Resource Groups + State of the art virtual work environment This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.