Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center.
Training is 8 weeks long and 100% onsite. Upon completion of training, you will begin working from home. Applicants must live within 30 miles of Costa Mesa, CA.
What do we offer?
Outstanding Benefits
Training schedule 9:00am to 5:45pm M-F/ Every other Saturday 8:00am to 5:00pm
Regular schedule 10:15am to 7:00PM M-F/ Every other Saturday 8:00am to 5:00pm
$22/hour to start
Paid Training & Growth Opportunities
Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!
We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.
What you will do:
Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding or upgrading memberships.
Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable AAA products and services to meet their needs.
Actively listen and engage Members and fellow Team Members with a “can do” attitude.
Be open to training, coaching and development leading to positive career growth.
What you will need:
Prior customer service experience
You must live within a 30-mile radius of our Costa Mesa location
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task and perform well in a fast-paced environment
Proficiency in using computers while actively listening, both for data entry, as well as for complex computer navigation
A flexible, “can do” attitude to navigate our ever-changing environment
High school diploma or equivalent
Must be able to pass a background check and drug test
Diversity, Inclusion, and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.
The starting pay for this position is $22.00 per hour. Additionally, after completion of training, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).