Job Title: Customer Service Representative (International and Domestic Accounts) Location: Addison, IL (Fully Onsite) Pay Range: $36.06 per hour Job Description We are seeking a Customer Service Representative to join our dynamic team, responsible for providing exceptional support to both international and domestic customers. In this role, you will be the primary point of contact for customers, ensuring their needs are met through effective communication and efficient order management. You will collaborate with customers and vendors to provide timely quotes, process orders, and manage delivery schedules. Key Responsibilities: + Work with both international and domestic customers to address inquiries and fulfill their needs. + Read technical drawings to understand customer requirements and create accurate quotes. + Generate and send quotes to customers based on their specific needs and specifications. + Communicate with customers via email and phone to clarify requirements, follow up on orders, and provide updates. + Process customer orders and track their status from initiation to delivery. + Provide timely order follow-up, ensuring customers are informed of the order status and expected delivery times. + Collaborate with vendors to coordinate product availability, pricing, and delivery schedules. Required Skills and Qualifications + Customer Service: Excellent verbal and written communication skills, with a strong ability to manage customer expectations and address concerns. + Quoting: Experience in creating accurate and competitive quotes based on customer specifications. + Order Processing: Ability to manage orders through the entire process, from quote generation to delivery. + Proficiency in Microsoft Word: Strong familiarity with document creation and editing. + Reading Drawings: Must be able to interpret technical drawings to determine customer needs. + Attention to Detail: High level of accuracy and thoroughness in all tasks. + Written Communication: Strong writing skills for email correspondence and documentation. Additional Qualifications: + Intermediate level of experience in a customer service or similar role. + Ability to work in a fast-paced environment while maintaining professionalism and organization. + Self-motivated with a proactive approach to problem-solving and customer satisfaction. Pay and Benefits + Hourly Pay: $36.06 per hour Benefits (Eligibility requirements apply and may depend on job classification and employment duration): + Medical, Dental & Vision Insurance + Critical Illness, Accident, and Hospital Coverage + 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions) + Voluntary Life Insurance & Accidental Death and Dismemberment (AD&D) for employees and dependents + Short and Long-Term Disability Insurance + Health Savings Account (HSA) + Transportation Benefits + Employee Assistance Program (EAP) + Paid Time Off (PTO), Vacation, or Sick Leave Workplace Type: This is a fully onsite position based in Addison, IL. Pay and Benefits The pay range for this position is $36.06 - $36.06 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Addison,IL. Application Deadline This position will be accepting applications until Jan 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.