Syracuse, NY, 13203, USA
6 days ago
Customer Service Representative - Outpatient Behavioral Health
**Employment Type:** Full time **Shift:** Day Shift **Description:** The schedule may vary based on the department needs. Currently the hours are: Tues/Wed – 6:45a -1pm Thurs/Friday - 6:45a – 5pm Outpatient Behavioral Health lobby supervision. Medical screening and appointment check-in. Experience effectively working with the behavioral health population is preferred. **POSITION SUMMARY:** **Outpatient Behavioral Health lobby supervision.** **Medical screening and appointment check-in.** **EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:** **High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.** **Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of** **expertise.** **SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS** **Experience effectively working with the behavioral health population** **Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.** **A solid understanding of service related terminology.** **Good communication skills both oral and written as well as good interpersonal skills required.** **Customer service orientated.** **WORK ENVIRONMENT AND HAZARDS:** + Office setting – exposure Class I or II; service specific. **PHYSICAL DEMANDS:** + Light work – standing, walking, sitting and lifting. **WORK CONTACT GROUP:** + All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff. **SUPERVISED BY:** + Manager or Coordinator Pay Range: $17.25 - $25.00 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran
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