Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.

Work Schedule(s) Available:

11:30pm - 8:00am EST (Tuesday-Saturday)

10:00pm - 8:30am EST (Tuesday, Thursday, Friday, Saturday)

**Must live within 75 miles of our Specialty Sites in Monroeville, Pa or Orlando, FL**

Required Qualifications

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phoneOne year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applicationsOne year computer keyboarding experience, skills and aptitude

Preferred Qualifications

Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology

Knowledge, Skills & Abilities: 

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service.

Customer service orientation and ability to adapt/respond professionallyHigh volume phone contact handling and verbal communication skills including active listeningAbility to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applicationsAbility to multi-task, prioritize and manage time effectivelyProblem solving skills, conflict resolution, and ability to think under pressureUse of empathy and patience when dealing with confused or irate customerAttention to detail

If hired with certification/license, the expectation is to maintain the certification/license.

Education High School Diploma or General Equivalent Development (GED) or equivalent combination of relevant education and experience may substitute.

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 03/03/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.