As the world’s only major agriscience company completely dedicated to agriculture, we’re building a culture that stays curious, thinks differently, acts boldly and takes a stand on what’s right for our customers, our co-workers, our partners and our planet. We know we’ve got big challenges to solve - we hope you'll be part of the solution. Working at Corteva connects you with more than 20,000 colleagues united by a shared vision to grow what matters. We’re hiring a **Customer Service Superstar!** Reporting to the Customer Service Leader/Manager the CSR will be a team player and form an integral part of the business delivering exceptional service to the customer. Our team consistently creates and delivers a world-class customer service experience to distributor, retailer, agent and grower customers. Learn how you can be our voice in the conversation about the future of agriculture. **Your Challenge:** + Agency Invoicing: Ensure the effective and timely processing of agency sales through to invoicing. + Agency Management: Ensure the effective handling of the agency customer service including Agency reconciliations, Agency audits, consignment returns, transfers, Agency customer service. + Agency Administration: Day to day administration of the consignment management portal (AIMS) portal as a ‘system super user’, including setup and maintenance of new accounts, min-max stock limits, inventory setup, pricing etc. + Agency Accreditation: Management of Agents accreditation certificates and stewardship programs. + Agency Access Reviews: Product and Customers reviews as required. + Order Management: Ensure the effective handling of all agency orders from order receipt to product dispatch/delivery. Enter orders accurately and on-time into transactional systems and subsequently monitor product and documentation to ensure customer needs are met. If required, check order versus sales policy. + Invoicing: Timely creation and distribution of customer invoices, credit/debit memos. + Reconciliation of consignment accounts between SAP and the consignment management portal(AIMS), including conducting regular reports and audits between the two ERP / CRM systems to ensure the stability and accuracy of data flow and data integrity. + Manage Returns: Execute authorized product returns and process appropriate credits/adjustments and/or replacement goods. + Manage Complaints: Handle customer complaints (esp. service complaints) in accordance with company/business procedures. Track complaints through to resolution. + Compliance Activities: Maintain full compliance with Sarbanes-Oxley (SOX) and any other control requirements. + Inquiry Management: Efficiently handle inquiries from internal and external customers. + Support Accounts Receivable / Credit Management: Coordinate credit hold and order release in conjunction with treasury. Support the resolution of payment / accounts issues and discrepancies. **Location:** This position is flexible with 3 days from our Chatswood office and an option of working from home for 2 days. **Qualifications:** + Minimum of two years in 'hands-on' customer service role. + Highly developed understanding of customer needs and focus is essential, with a high commitment to service excellence. + SAP and SalesForce experience would be advantageous. + Understanding of commercial business practices and processes. + Knowledge of integrated account management + Accurate data entry capability with a high attention to detail. + Strong communication, (written/verbal/presentation) personal leadership, problem solving and a desire to learn should be core competencies. + Ability to work independently, as well as effectively within teams/networks when required. + Able to adopt a mature and professional approach in handling difficult customer issues, conflicts and demands Corteva Agriscience™ is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:Accessibility Page for Contact Information For US Applicants: See the ‘Equal Employment Opportunity is the Law’ poster. To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.