**Job title / Reporting to:** The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager **Job purpose:** The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction. **Key-result areas:** · Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web. · Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction. · Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location. · Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park. · Maximize profit by offering services and ancillary products to Customers. **Educational Background** : High School Graduation or University education. **Professional Experience:** Previous sales and customer service experience. **Knowledge** : · Fluent Level of English (+ second language) · Microsoft Office · Full Driving License **Skills & Competencies** : · Excellent organizational and time management skills · To be proactive · Problem solving · Effective Communication · Ability to work well as a team with 100% customer focus · Selling proposition · Ability to work in a fast work environment with a variety of tasks · Ability to demonstrate professionalism, enthusiasm, and outstanding communication · Enthusiastic, flexible and positive attitude towards selling. · Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures. · Flexibility to work days, nights, weekends and on bank holidays