The Customer Service Representative/Relations Specialist plays a key role in problem-solving customer concerns related to contract provider payments for housing and claim status/inquiries from hospitals, specialists and nursing homes. Handles a large volume of inbound and outbound phone calls/emails/faxes from participants/their families, nursing homes, housing providers, providers, hospitals and billing offices. Will research payment issues, help identify solutions and responds to customers in an efficient and always in a professional, patience and people-first attitude manner, demonstrating excellent spoken and written customer service skills. Other administrative tasks will be to enter new enrollees, enter new auth referrals for hospitals/nursing homes/home care, update participant demographics, insurance, sending and receiving correspondence and other data entry tasks.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Elderplace Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

upon hire: In compliance with the Department of Human Services (DHS), a criminal background check is required for this position, based on assigned duties. 5 years Managing high volume customer service inbound and outbound calls in a health care setting, referral entry, handle correspondence, payment and claim inquiries from housing and billing companies.

Preferred Qualifications:

Bachelor’s Degree in Health Care, Customer Service, Business, Accounting or related field. Or equivalent educ/experience. Experience with computerized spreadsheet application, managed care payment systems, Epic, QuickBooks Pro software or other business accounting software, MS Office products.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.