Customer Service Representative will provide service to our nationwide Long Term Care and outside the hospital client base. Will interact with Technologists in the field and also work with reps at our various regional accounts. The Customer Service Representative is an integral part of our operation and works as front line staff with Directors of Nursing and Administration. The CSR will eventually be cross trained to work on the company Dispatch side as well. (Remote Worker)

Position Description:

This position is responsible for receiving and processing customer orders by telephone or fax and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, and will be asked to perform these functions as well.

 

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 11 calls per hour per eight (8) hour shift after 4 months in the position.  This includes inbound calls.                                    

Provide prompt, accurate and courteous responses to customers

Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

Answer incoming customer service orders as soon as possible

Display active listening and superior customer service skills for both external & internal customers.

Document activity to the Trident's system

Display the ability to enter orders manually via our fax process

Display the ability to operate the phone system effectively

Adhere to work schedule

Other duties as assigned

 Qualifications Required:

 Ability to work independently and as a team

Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

Computer knowledge

Strong customer service skills

Solid communication skills (including verbal, written and listening skills)

Solid problem solving and decision making abilities

Good organizational skills

Execute and prioritize multiple tasks

Professional

Ability to type 35 – 40 words per minute

Flexible and adaptable to change

Medical terminology / experience preferred but not required

A minimum of a High school Diploma or equivalent required

Must have high speed internet for Remote work

 

Benefits: 

TridentCare offers a competitive wage and robust benefit package to full time employees.  Part time employees are eligible for many of the same below, pro-rated.  Benefits include:

Two weeks of vacation time Health Insurance after 30 days! Sick time 6 paid holidays Medical insurance allowance, giving you the freedom to customize your plan to fit your needs Dental insurance Vision insurance Disability insurance Company paid life insurance 401(k)

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