Staff Management | SMX, a leading provider of custom designed staffing solutions, has immediate openings for Remote Customer Support Representatives with our premier client in Indianapolis, IN. This is a full time position with a strong focus on customer service. Come join our crew at 2720 Tobey Drive and receive a wage of $16-$17/hour. All positions have the potential for permanent hire and must be located within 1 hour of the jobsite.
Perks & Benefits Casual Dress Code Weekly paychecks Direct Deposit or Cash Card pay options Medical / Dental Insurance Sign on Bonus (Restrictions Apply) Referral Bonus (Restrictions Apply) $16.00 - $17.00/Hour Bonuses are per eligibility requirements Employment Type & Shifts Full Time Temp to Hire Temporary or Contract 1st Shift Job ResponsibilitiesDemonstrate basic knowledge of product and product features for assigned brandDemonstrate basic knowledge of internal processes and system toolsManage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email, and/or the client's online portalMeet all service level agreements as assignedUtilize and manage appropriate ERP business systems
6+ months of customer serviceExperience in a fast paced, collaborative, team environmentMS Outlook & Excel experienceExcellent verbal and written communication skillsPO Management experience preferred but not required
Associate Requirements HS Diploma or GED Background Check Drug Test Must be at least 18 years old The hourly rate for this position is anticipated between $16.00 - $17.00 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at .