**Job Description:** **This position reports to our** **2321 N University Avenue, Lubbock, Texas 79415** **location. If selected, you must be able to report to this work location.** This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. **Pay Transparency:** Our Premier Service Consultants earn $18.07 and up to $3,000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **How You’ll Make an Impact:** As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. **What Your Day-to-Day Will Look Like:** + Handle customer interactions (calls, chats, emails) in a fast-paced environment. + Accurately resolve issues related to service, billing, payments, and collections. + Explain bills and product features clearly. + Troubleshoot basic problems and seek higher support if needed. + Build customer confidence and loyalty by resolving issues. + Support various customer inquiries, including technical issues. + Our part-time positions offer flexible scheduling options to fit your lifestyle. As a part-time team member, you will work between 30-32 hours per week. This schedule allows you to balance your work commitments with personal priorities while being a valuable part of our dynamic call center team. + To ensure your success, we offer a comprehensive training program lasting 5-6 weeks at 35 hours per week. This training will equip you with the necessary skills and knowledge to excel in your role and provide exceptional service to our customers. **What we are looking for:** + Unwavering Customer Focus + Strong Work Ethic + Adaptability + Problem-Solving Skills + Attention to Details **Joining our team comes with amazing perks and benefits:** + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone + Tuition reimbursement program + Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. + Paid Parental Leave + Medical/Dental/Vision coverage + 401(k) plan + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling. Apply today! **Weekly Hours:** 30 **Time Type:** Regular **Location:** Lubbock, Texas It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status