This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

Actively participates in the training of all Customer Service personnel, including new hires Answer phone calls and emails Make outbound phone calls to schedule patients' appointments this includes making reminder appointment calls Coordinate with Respiratory Therapist about schedules, patients, and any changes Resolve scheduling conflicts as they occur Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary