Do you love pets? Do you love people? We need you!

At South Shore Animal Hospital, we know that exceptional customer service is the foundation of great health care. That’s why we’re looking for an experienced Customer Service Representative who truly loves making connections, solving problems, and ensuring that every client feels welcomed and valued. If you have a passion for helping others, a knack for communication, and a heart for animals, this is the perfect opportunity for you!

What We Offer: Competitive Pay: $18 - $22 per hour, based on experience. Comprehensive Benefits: Medical, vision, and dental insurance to keep you and your family covered. 401(k) Plan: Matched contributions to help you plan for the future. Employee Assistance Program (EAP): Access to SupportLinc for confidential counseling and support services. A Positive, Team-Oriented Work Environment: Join a fun, collaborative, and supportive team that truly values each other! Growth Opportunities: Ongoing training and room to advance within our practice. What We’re Looking For: Exceptional Communication Skills: You’re a pro at clear, kind, and professional communication—whether you’re on the phone, via email, or in person. Problem-Solving Expertise: You think on your feet and take pride in resolving issues efficiently and with a smile. People & Pet Lover: You have a genuine love for helping people and caring for their pets, ensuring they have a great experience every time. Experience Matters: Previous customer service experience is preferred, ideally in a veterinary or healthcare setting. A Positive Attitude: You approach every challenge with optimism and a “can-do” attitude. What You'll Do: Provide Outstanding Customer Service: Assist pet owners with scheduling, inquiries, and questions, ensuring they feel heard and valued. Handle Client Concerns & Issues: Use your problem-solving skills to address and resolve client issues with professionalism and empathy. Maintain Accurate Records: Ensure patient records, appointments, and billing are updated and correct. Collaborate with the Team: Work alongside veterinarians, technicians, and other staff to deliver the best care and service possible. Ready to Join Our Team?

If you’re an experienced customer service professional who thrives on making people feel valued and supported, we’d love to hear from you. Apply today and be part of a practice where people and pets always come first!