Eaton’s GEIS division is currently seeking a Customer Service Representative - Tier 1.
The expected annual salary range for this role is $45749.97 - $67099.96 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do: Communicate directly with customers and outside sales representatives via phone and email to represent the company and obtain orders. Advise customers of availability, price, and terms in line with standard parameters. Exercise limited authority in pricing to meet competitive pressures. Coordinate with other departments to quote lead times and delivery dates for product which is not in stock. Accurately process all customer requests including orders (received via phone, fax or electronically from Manufacturers reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database. Follow up as necessary with other departments (i.e. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicate delayed shipments to customers. Resolve problems with shipments or invoicing. Issue Return Goods Authorizations and enter replacement orders as necessary. Raise the appropriate quality notifications to ensure root cause of issues are addressed. Coordinate with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorizations.Responsible for ensuring issues are escalated to managers for prompt investigation and action as required. Advise customers on use and application of standard products and refer more technical inquiries to appropriate personnel. Cross-reference Eaton B-Line products with competitor’s products to highlight the breadth of our line and suggest alternatives to make the sale. Suggest add-on products to customer’s order, as appropriate to meet customer needs and increase the value of the order. Perform other related ad hoc duties as required.Qualifications:Required Qualifications:
Bachelor’s degree from an accredited institution OR High School Diploma/GED and minimum 3 years' experience in a customer service environmentNo relocation is offered for this position. All candidates must currently reside within 50 miles of Highland, IL to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitationMust be authorized to work in the United States without company sponsorship now and in the future
Preferred Qualifications:
Skills: Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via the phone, e-mail and other written and verbal communication mediumsProficient in Microsoft Suite applications (Outlook, Word, and Excel)Strong communication skills in stressful situations with external and internal contactsSound commercial judgment in communicating sensitive information to field, distributor, and end-user contactsKnowledgeable in the use of current software programs, e-mailing, document imaging, and systems & database management
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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.