JOB SUMMARY

Responsible for all matters about Wholesale Customers from Portugal and Spain.

ESSENTIAL DUTIES & RESPONSIBILITIES

CUSTOMERS ACCOUNTS MAINTENANCE

Monitor Order Flow: Oversee all orders moving through Wholesale system

Guarantee the highest level of Customer Service to our wholesale customers.

Offer a after sale service that adds value to the relationship with the customer.

Management of calls, orders, reorders, store service support, labelling, logistics matters.

EDI Integration.

Reporting, and sales analysis.

Refunds and Exchange: Perform any necessary refund or exchanges in line with company policies and procedures.

Emails management

Research and resolve consumer concerns in a timely and professional manner, within company guidelines and policies

AUDIT (SOXX)

Working in line with SOXX policies and procedures.

OTHER DEPARTMENTS

Providing support for the Customer Service Department when resources are low.

GENERAL

Communication with other departments.

Ad-hoc duties and responsibilities as requested / assigned by the Customer Service Manager.

ESSENTIAL SKILLS & EXPERIENCE

Good presentation and numeracy

Proficient in Word, Excel and Outlook

Good computer skills

Data entry

Accuracy (alpha and numeric)

Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions.

Capacity to work under pressure with peak of high volume of consumers request.

Portuguese and Spanish bilingual and English intermediate

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Be You - Feel Welcome

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.