Job Description:

The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism 

Responsible for handling order and requests from Sales Reps, Direct customers or Distributors in a timely manner with emphasis on accuracy and professionalism

Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.

Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner

Provides customer with accurate information regarding our products and sales promotions

Responsible for making sure that complaints are handled or put through to the right department for a quick follow up

Complies with ISO procedures

Performs other responsibilities/duties that may be assigned

This role is a maternity leave replacement.

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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Job Requirements:

Minimum of 2 years’ experience in customer service and/or customer account management and working for an international company

Fluency in the language English + Italian + Spanish are preferred, capable to verbally communicate with customers and management

Excellent communication skills (friendly, positive and efficient)

Independent worker & attention to details required

Reliable and high sense of responsibility and urgency

Ability to operate computer systems with accuracy and efficiency

Resistance to stress and ability to prioritize

Ability to adapt and implement new procedures as required to provide excellent customer service

Operating Company:

Kerr

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.