The person in this role will guarantee a positive experience for our customers and ensure quick and reliable processing of orders from booking to invoicing, as well as fast and well-informed responses to assist customers at any stage of the order.
By joining us as Customer Service Representative with French, in Cluj-Napoca, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities. We look forward to seeing your application!
In This Role, Your Responsibilities Will Be:
Ensure consistent and effective information to the customer base, including order management, problem solving, price and lead time requests across all media (telephone, mail, etc.) Check all information and guarantee their accuracy in registering orders Provide a daily follow up of the order book and take actions in order to anticipate issues to satisfy the request of the customer Advise customers about potential delays or issues related to the order and check feasibility of customer request in terms of lead times, certificates and documents required, as well as answer to basic technical questions Provide awareness of customer complaints or any issues in the short time, tackle errors or mistakes as soon as identified, put the situation right and proposes correctives actions Develop “commercial” skills by generating leads for sales through active listening and probing for customer requirements and opportunities Contribute to continuous improvement: share issues across the team and propose corrective and preventative actions followed in actions plans to ensure the level of customer service required Develop wide market knowledge and ensure a keen awareness of Fluid and Motion Control products portfolio offering
Who You Are:
You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.
You keep in touch with customers, and you engage in collaborative planning while you define overall goals and objectives.
For This Role, You Will Need:
Bachelor’s degree or equivalent experience Proficient in English and French (verbal and written communication skills) Minimum one (1) year work experience
Preferred Qualifications that Set You Apart:
Experience in a customer service role Excellent Customer sense and strong analytical skills
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.
Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.