Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need someone who will be there for them, side by side and end to end.

Within the group, Kerr is a dental B2B business, currently looking for a Customer Service Representative, with French.

In this role you will be  responsible for providing customer care to dental professional distributors.

What is your role going to look like?

As a member of European team you will be supporting primarely, but not limited to, the French market.You will be responsible for receiving, monitoring and processing customer orders in a timely and professional manner.You will also handle complaints or any other requests from our customers.You will collaborate with the Sales representatives during the day for a quick and dedicated service for both the external as well as the internal customers.You will work with cross-functional departments within the company.You can expect receiving requests primarely via email (CRM) and ocassionally via phoneYou will perform other responsibilities/duties that may be assigned

What can you look forward to?

WELL certified officesWe are the only office in CEE with Platinum certification in WELLprogram that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...)initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)25 days of vacation4 paid sick daysMeal vouchersHybrid work modelContribution to wellness and leisure activities - Multisport and EdenredRetirement plan contribution and life insuranceLanguage coursesEmployee Assistance Programfree consultations in mental health, legal and financial areas for you and your family membersCompany discountsAttractive work environment in Prague 8 – LibeňFree parking in the office

Job Requirements:

What will you bring?

C1 level of French and fluent level of English languageCustomer focus approachExcellent communication skills (efficient, friendly and positive)Organizational skills and attention to detailsReliable and high sense of responsibility and urgencyCuriosity, pro-activity in finding solutions and drive for continuous improvementExperience or ability to learn CRM and ERP tools

#LI-PG1

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive process and products training and continuous support from your direct supervisor and other team members.

Operating Company:

Kerr

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.